IT Help Desk Analyst(Onsite) Job at GSK Solutions, Richmond, VA

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  • GSK Solutions
  • Richmond, VA

Job Description

Job Title: IT Help Desk Analyst (Onsite)

Location: Richmond, VA

Duration: 18+ Months

Job Type: Corp-Corp / 1099 / Contract W2

Rate: $40/hr on 1099

Client: State of Virginia

Interview Type: InPerson

Job Description:

VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.



DUTIES AND RESPONSIBILITIES:

Manages and monitors customer IT issues using helpdesk tools KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control

Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high-performance IT support services

Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers

Provides management with recommendations for systems and process improvements

Troubleshoots software and hardware problems and enhances the level of direct services to field staff

Installs, maintains, and assists in testing and upgrading of new and existing hardware and software

Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems

Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products



REQUIRED EXPERIENCE & SKILLS

Strong customer service skills with a Customer First attitude

Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365

Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets

Excellent research and investigative skills

Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking

Experience in working with help request tracking and reporting tools

Knowledge of IT concepts and trends and new technologies

Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field

Ability to communicate effectively orally and in writing with individuals and groups

Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)

Skill Matrix

Skill

Required /Desired

Amount

of Experience

Customer service professional with a great attitude.

Required

3

Years

Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc.

Required

3

Years

Hands on experience in a variety of ticketing/tracking tools related to IT Support.

Required

3

Years

Ability to perform root cause analysis and create documentation related to the cause and remedy.

Required

3

Years

Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc.

Desired

3

Years

Recruiter Details:

Recruiter Name: Lokesh at gsksolutions dot com

Contact Number: Eight three two- Nine nine zero - Two four two six

About GSK Solutions Inc:

GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.

GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.

Job Tags

Contract work, Local area, Remote job,

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